They are calling our customers stating they are from Liberty Utilities and demanding cash payment today to avoid shut off over the weekend. And...these scammers are able to recite the customer's entire Liberty Utilities account number...scary! (We don't know how they are getting this information!)
We have contacted the appropriate law enforcement agencies to let them know about this.
Can you help us get the word out to our customers that:
1) Liberty Utilities will NEVER call customers demanding payment prior to shutoff. Customers receive several letters if they are in arrears asking that they contact our office to make special payment arrangements.
2) Customers should always call us directly at 1-800-782-2506 if they have questions regarding their bills.