Lake Tahoe, CA July 13, 2017. Liberty Utilities is once again warning the public of aggressive phone scams targeting utility customers.
In the past two days, customers have contacted the utility indicating they received a phone call from someone posing as a Liberty Utilities collections representative and threatening to shut off their power if payment was not made within a specified period of time. Sometimes the caller has specific customer information such as last payment amount; Liberty is unaware of how this information has been obtained. Unfortunately, we are aware of three customers who have made payments to these scammers.
Liberty Utilities warns its customers not to respond to a payment demand of this type if they receive it. Specifically, provide any payment type information over the phone.
Liberty Utilities representatives do not place such calls or send emails to customers demanding payment. Liberty encourages customers who receive such a call or email to contact us at 1-800-782-2506.
“We want our customers to be aware of these deceptive calls so they can avoid possibly compromising their personal information or losing money,” stated Micah Kennedy, Liberty’s Environmental, Health, Safety & Security Manager. “Please contact our business office if you ever have questions about your account or service.”