In the recent days, customers have contacted Liberty Utilities indicating they received a phone call from someone posing as a Liberty Utilities collections representative and threatening to shut off their power if payment was not made. In multiple cases, the payment request was for $300. The callers may request payment be made immediately by credit card or by providing bank account information. It has also been reported that the callers provide the correct number to the California Public Utilities Commission (CPUC) in order to appear legitimate.
Liberty Utilities warns its customers not to respond to a payment demand of this type if they receive it. Specifically, do not provide any payment type information over the phone.
Liberty Utilities representatives do not place such calls, text, or send emails to customers demanding immediate payment. Liberty encourages customers who receive such a scam call or email to contact us at 1-800-782-2506. Customers with questions or concerns may also contact us at this phone number or visit our website at www.libertyutilities.com<http://www.libertyutilities.com> to view legitimate payment options.
"We want our customers to be aware of these deceptive calls so they can avoid possibly compromising their personal information or losing money," stated Jennifer Guenther, Liberty's Manager of Customer Care. "Please contact our business office if you ever have questions about your account or service."
About Liberty Utilities
Liberty Utilities Co. owns and operates regulated water, wastewater, natural gas and electric transmission and distribution utilities in 12 states, delivering responsive and reliable essential services to over 750,000 customers across the United States. With a local approach to management, service and support, we deliver efficient, dependable services to meet the needs of our customers. Liberty Utilities provides a superior customer experience through walk-in customer centers, locally focused conservation and energy efficiency initiatives, and programs for businesses and residential customers. We measure our performance in terms of service reliability, an enjoyable customer experience, and an unwavering dedication to public and workplace safety. Liberty Utilities currently operates in Arizona, Arkansas, California, Georgia, Illinois, Iowa, Kansas, Massachusetts, Missouri, New Hampshire, Oklahoma and Texas. For more information, please visit www.LibertyUtilities.com<http://www.LibertyUtilities.com>.