Yesterday, California’s DMV Director told lawmakers that an audit to find the cause of hours-long lines and misleading wait time information would be a “strain.” To help you provide accurate coverage, we have provided a helpful definition of the word “strain”:
noun: strain; plural noun: strains
1.Waiting in line for eight hours to process a simple transaction.
2.Driving to another city because the local DMV has no available appointments for three months.
3.Having to return to the DMV and wait in line for another eight hours because the DMV provided inaccurate information about the documents drivers need.
4.Receiving misleading information about wait times from the DMV website.
antonyms: Explaining why your agency is still providing unacceptably poor service after receiving $70 million of taxpayer money to ease wait times.
Bottom-line: The DMV is there to serve California drivers. It needs to be held accountable and start providing better service. That’s called “meeting expectations,” not a “strain.”
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