BBB urges consumers to take extra precaution with placing floral orders, especially online. “Not all online florists are the same,” said Lynn Conner, President Better Business Bureau serving Northeast California. “While some people are extremely happy with their online floral purchases, others find themselves disappointed when the flowers don’t arrive on time, or don’t arrive at all.”
When finalizing gifts and shopping online, BBB recommends the following:
Do your homework. Before ordering any gifts for Mother’s Day, check out the company’s BBB Business profile on BBB.org. The business profile reveals complaint, advertising and government action history – all important things to know when ordering online. Make sure the website you are purchasing from is secure, you understand all company terms and conditions before you buy.
Allow time for shipping and delivery. Check with the retailer or website to be certain that you have allowed enough time for delivery. Make sure that this date is specified clearly and guaranteed when you order.
Have a back-up plan. Make sure you understand the store's guarantee. Find out how customer complaints are handled and what recourse you will have if the arrangement is not satisfactory. It is best to use a credit card when ordering online because you can dispute charges if the order is not delivered. Charges made on a debit card have no recourse through your bank if there is a problem.
Make sure the business has your information. When it comes to delivery, there are times when delivery instructions need to be confirmed or a delivery driver needs additional directions. Making sure the florist can reach you at a phone number to help make sure your mom receives your gift.