Lake Tahoe, CA February 17, 2016. Liberty Utilities is once again warning the public of both phone and email scams targeting utility customers that appears to becoming more aggressive. Other utilities in the Lake Tahoe region have also been experiencing these calls.
In recent weeks, Liberty has received calls from customers indicating they received a phone call from someone posing as a Liberty Utilities collections representative and threatening to shut off their power if payment was not made within a specified period of time. Sometimes the caller has specific customer information such as last payment amount; Liberty is unaware of how this information has been obtained.
Liberty Utilities warns its customers not to respond to a payment demand of this type if they receive it. Specifically, do not click on any link or open any attachment to an email or provide any payment type information over the phone.
Liberty Utilities representatives do not place such calls or send emails to customers demanding payment. Liberty encourages customers who receive such a call or email to contact us at 1-800-782-2506.
“We want our customers to be aware of these deceptive calls and emails so they can avoid possibly compromising their personal information or losing money,” stated Micah Kennedy, Liberty’s Environmental, Health, Safety & Security Manager. “Please contact our business office if you ever have questions about your account or service.”
Kennedy also recommends customers visit www.libertyutilities.com/west to find out the latest information about the utility, including potentially harmful scams such as this. The website also offers information on services offered by the utility, including free energy audits and recycling rebates.
Liberty Utilities is your local electric company serving approximately 49,000 customers on the California side of Lake Tahoe and adjacent areas to the south and north including the cities of Markleeville, Woodfords, Topaz, Coleville, Walker, parts of Truckee & Verdi, Portola & Loyalton. We are committed to providing quality service to our customers, and our employees are involved in the communities in which they live and work. Visit us at www.libertyutilities.com